If you tried to check your Global Entry arrival status this week and the app you’ve used for years wasn’t there, you’re not imagining it. On September 15, 2026, CBP retired both the Global Entry Mobile app and the Trusted Traveler Programs app and replaced them with a single new app: Trusted Traveler. One app now handles Global Entry, NEXUS, SENTRI and FAST membership, and if you fly internationally often enough to have one of those memberships, you need to know this before your next trip.
Here’s the part that trips people up: your membership itself hasn’t changed. Only the app has. CBP put it plainly on its own program page: “Your Global Entry, NEXUS, SENTRI, or FAST membership is not being replaced. Only the mobile apps are changing.” That distinction matters, because the App Store still shows the old apps in search results, and at least two unrelated developers have apps sitting in the same search results pretending to be official. More on that trap below.
What the New Trusted Traveler App Actually Does
DHS Trusted Traveler is CBP’s replacement for both retired apps, rolled into one. It’s free, published directly by US Customs and Border Protection, and as of today it sits at 4.80 stars across 283 ratings on v1.30.0. That rating count is still climbing fast: it went from 117 ratings on the morning of September 18 to 144 that same afternoon, then to 283 by today. A three-day-old app doesn’t usually move like that. It tells you a lot of people just got pushed onto it at once.
Inside the app, you can apply for a Trusted Traveler program, check your application status, schedule an enrollment interview, update your documents, and renew an existing membership. All of that used to live across two separate apps, which was never a design anyone asked for. The feature people will miss most if they don’t find it, though, is the Global Entry arrival confirmation. That used to live only in the old Global Entry Mobile app, and it now lives in Trusted Traveler instead, supported at 85 airports plus multiple CBP Preclearance locations.
Sign in with the same credentials you already had. Your profile and membership information carries over automatically. There’s no separate account to create, which is one thing CBP actually got right here.
For travelers juggling more than a border-crossing app, it’s worth pairing this with a broader toolkit. A good set of the best iPhone travel apps covers everything from itinerary syncing to currency conversion, and if work travel is part of your routine, a dedicated list of business travel apps fills in the gaps that a government app never will, like expense tracking and loyalty program management.
The App Store Trap: Why You’ll Still Find the Wrong App
Search “Global Entry” in the App Store today and you won’t land on Trusted Traveler first. You’ll land on a graveyard of apps that used to work and a couple that never did.
Global Entry Mobile (App Store ID 6446152466) still shows up, still holds a strong 4.79 stars across 6,801 ratings, and was last updated September 4, 2026, just days before it got pulled from service. It’s a dead end now. Opening it won’t get you your arrival confirmation anymore. The same goes for Trusted Traveler Programs (ID 6504689240), 4.81 stars, 2,846 ratings, updated September 15, the same day it was retired. Both apps still install. Neither one does what you need.
Then there’s the part nobody warns you about: unofficial lookalikes sitting in the same search results, cashing in on the confusion. Go Global Entry, from a developer called SW Software LLC, currently shows 5 stars off exactly one rating. Global Entry Appointment, from Apps4World LLC, sits at 4.11 stars across 75 ratings. Neither is affiliated with CBP in any way. A one-rating app with a five-star average isn’t proof of anything; it’s a coin flip that hasn’t been flipped enough times to mean something. The safest tell is the seller field: the real app is always published by US Customs and Border Protection.
TravelPulse covered the rollout when it was first announced, noting that the consolidation was framed by CBP as a straightforward technical merge rather than a service change, with membership status carried over intact. That’s consistent with what CBP’s own page says now that the cutover has actually happened. The gap between announcement and cutover is exactly why old listings are still floating around confusing people. Apple doesn’t retroactively scrub App Store search results just because a developer discontinued an app.
Mobile Passport Control Is a Separate App, Not a Replacement
Here’s where a second wave of confusion usually kicks in. If you don’t have a Global Entry, NEXUS, SENTRI or FAST membership, you might have used Mobile Passport Control before, and no, that app hasn’t gone anywhere. It’s a different program, built for standard arrivals rather than Trusted Traveler members, and it’s still active with 4.92 stars across 635,965 ratings, last updated September 9, 2026. It works at more than 30 airports for travelers who aren’t enrolled in a Trusted Traveler program at all.
The overlap in naming is the whole problem. Both apps are published by US Customs and Border Protection. Both deal with arrivals. But they serve different travelers, and installing the wrong one means standing in the regular passport line wondering why your app isn’t finding your submission. If you have a Trusted Traveler membership, use Trusted Traveler. If you don’t, Mobile Passport Control is still the right call, and nothing about the September rollout changes that.
If your travel involves a lot of connections or tight layovers, it’s also worth having a solid set of flight tracking apps installed alongside whichever CBP app applies to you. None of that replaces border paperwork, but knowing your gate change before the airport does saves the kind of stress that makes people forget which app they even needed in the first place.
Do This Today
You don’t need to overthink this. Here’s the whole fix in five steps:
1. Delete Global Entry Mobile if it’s still on your phone. It no longer does anything.
2. Delete Trusted Traveler Programs too, for the same reason.
3. Search “DHS Trusted Traveler” in the App Store, not just “Global Entry”, since that broader search still surfaces the retired apps first.
4. Check the seller name before installing anything. The real app says US Customs and Border Protection. If it doesn’t, back out.
5. Sign in with your existing credentials. Your membership and profile data will already be there.
If you don’t have a Trusted Traveler membership and only ever used an app for arrivals, skip all of the above and confirm you still have Mobile Passport Control installed instead.
Frequently Asked Questions
Do I lose my Global Entry membership because the app changed?
No. CBP has said this directly: “Your Global Entry, NEXUS, SENTRI, or FAST membership is not being replaced. Only the mobile apps are changing.” Sign into the new app with the same credentials you already use.
Which app should I delete?
Both Global Entry Mobile and Trusted Traveler Programs are retired. Delete both and install DHS Trusted Traveler in their place.
Does the new Trusted Traveler app replace Mobile Passport Control too?
No. Mobile Passport Control is a separate app built for travelers arriving without a Trusted Traveler program membership. It wasn’t touched by this rollout.
Can I still confirm my arrival with the app?
Yes. The Global Entry arrival confirmation now lives inside the Trusted Traveler app, supported at 85 airports plus CBP Preclearance locations.
What if I can’t find the new app in the App Store?
Search “DHS Trusted Traveler” specifically, or look up the numeric App Store listing directly, since searching just “Global Entry” still puts the retired apps at the top. Whatever you find, check the seller name. The real app is free and published by US Customs and Border Protection. If a listing charges money or lists a different developer, it isn’t the one you want.
The Short Version
CBP merged two apps into one on September 15, and if you’re a Trusted Traveler member, your homework is genuinely this small: delete the two old apps, install DHS Trusted Traveler, sign in with what you already have. Your membership was never at risk. The only thing that changed is which icon you tap.